Contact Us

Our office is open Monday through Friday from 9:00 AM to 6:00 PM, and Saturdays from 10:00 AM to 4:00 PM. We are closed on Sundays and public holidays. Technical support is available 24/7 for emergency cases.

Standard quotes are typically provided within 24-48 hours. For complex equipment configurations or bulk orders, it may take 3-5 business days. We prioritize urgent requests and can expedite quotes when needed.

Yes, we provide comprehensive installation, commissioning, and staff training for all laboratory equipment we supply. Training includes operation, maintenance, and troubleshooting. Additional services may be available depending on the equipment.

Most equipment comes with a 1-year manufacturer's warranty covering parts and labor. Extended warranty options are available. Consumables are guaranteed to be sterile and within expiration dates. Detailed warranty terms are provided with each product.

Yes, we offer comprehensive after-sales support including technical assistance, spare parts supply, preventive maintenance contracts, and calibration services. Our support team includes certified biomedical engineers and technicians.

We accept bank transfers, credit cards, and LCs (Letters of Credit). Payment terms vary based on order size and customer relationship. We offer flexible payment plans for large equipment purchases. Contact our accounts department for details.